Returns & Refund Policy

At Wotton Home Essentials, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

2. Return Eligibility

To qualify for a return, your item must:

  • Be unused and in its original condition
  • Be returned in its original packaging with all included accessories and tags (where applicable)
  • Show no signs of wear, damage, or misuse
  • Be accompanied by proof of purchase or your order number

Returns that do not meet these requirements may not be accepted.

3. How to Request a Return

To start a return, please contact our customer support team before sending your item.

Email: contact@wottonhomeessentials.com

Please include:

  • Your order number
  • The reason for your return
  • Photos of the item (if damaged, defective, or incorrect)

If your return is approved, we will provide detailed return instructions.

Please do not send items back without prior authorization, as they may not be accepted.

4. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is:

  • Damaged during delivery
  • Defective
  • Incorrect
  • Missing parts

Please contact us within 48 hours of delivery.

Where possible, include photographs of:

  • The product
  • The packaging
  • The shipping label

We will review your request and work quickly to provide an appropriate solution, which may include a replacement, exchange, or refund.

5. Non-Returnable Items

For hygiene, safety, or legal reasons, certain products cannot be returned, including:

  • Perishable goods
  • Personalised or custom-made products
  • Personal care items
  • Hazardous materials
  • Flammable products
  • Gift cards

If you are unsure whether your item can be returned, please contact us before sending it back.

6. Exchanges

If you would like a different item, we recommend:

  • Requesting a return for the original item.
  • Placing a new order once your return has been approved.

This helps ensure the fastest possible service.

7. Refunds

After receiving your returned item, we will inspect it and notify you of the outcome.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Original shipping charges are non-refundable unless the return is due to our error or required by applicable law.

8. Return Shipping Costs

If you are returning an item because you changed your mind, return shipping costs are your responsibility.

If the return is due to:

  • A damaged item
  • A defective product
  • An incorrect item sent by us

We will work with you to arrange an appropriate resolution in accordance with applicable consumer laws.

9. Need Assistance?

If you have any questions about returns or refunds, our customer support team is happy to assist.

Store Information

Store Name
Wotton Home Essentials

Business Address
27 Long St, Wotton-under-Edge GL12 7BX, United Kingdom

Website
wottonhomeessentials.com

Email
contact@wottonhomeessentials.com

Phone
+44 1453 454556

Customer Support Hours

Monday – Friday
9:00 AM – 6:00 PM (UK Time)

We aim to respond to all enquiries within 24–48 business hours and are committed to providing prompt, friendly, and professional customer support.